Customer Terms and Conditions

1. Introduction

These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website and/ or purchases products from Langa Lakho Pty LTD.

This website can be accessed at

By using the Website and by clicking on the “I Accept” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”) and your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.

If there is any provision in these Terms and Conditions that you do not understand, you may click on the “Contact Us” link and request that we explain it to you before you accept the Terms and Conditions or continue using the Website.

Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Langa Lakho in terms of the CPA.

Langa Lakho permits the use of this Website subject to these Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to these Terms and Conditions.

2. Use of the Website

By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. You also agree that all content including any material, information,  icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (the “Content”) belongs to Langa Lakho and you shall not therefore in any way use any robot, spider, other automatic device, or manual process to monitor, copy, reverse engineer, distribute or modify the Website or the information contained herein, without the prior written consent from Langa Lakho.

You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

3. Ordering of Products

When you place an order for a product, your order is subject to product availability. You acknowledge that stock of all products on the Website is limited and that pricing may change at any time without notice to you. Langa Lakho will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are removed from the Website. Langa Lakho cannot guarantee the availability of stock. If you order a product on the Website and that product is no longer available after payment, Langa Lakho will notify you and you will be entitled to a refund of any amount already paid by you for such products.

Prior to delivery or your collection of the products you ordered; you may cancel an order at any time provided you do so before receiving a dispatch notice e-mail from Langa Lakho. After delivery or your collection of the products, you cannot return your products for a refund.  If you are not satisfied with your product in any way you can contact us to arrange a replacement (or a refund).

Before you make payment on the Website, you will have the opportunity to review any order for products that you have ordered.

4. Payments

Customer Privacy policy

Langa Lakho shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: .

Payment options accepted

Payment may be made via Visa MasterCard, SnapScan, Zapper, Secure EFT, American Express, Diners Club International or Mobicred.

Card acquiring and security

Card transactions will be acquired for Langa Lakho via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Langa Lakho separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


Langa Lakho takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

5. Delivery and Collection

When you order the products off the Website, deliveries will be sent strictly through courier services.

Langa Lakho will perform deliveries through a third party service provider. You may be required to provide a valid form of identification when your order is delivered.

Langa Lakho is not liable for any incorrect order or delivery where you make an error in the information that you provide e.g. if you provide the incorrect delivery address or submit an incorrect order.

You acknowledge that the delivery of your order may be impacted by events beyond Langa Lakho’s control such as adverse weather conditions or industrial action. Langa Lakho is not liable for late deliveries of products purchased through the Website. 

7. Returns

For the health and safety of our staff and customers. Our products are of such nature that we cannot accept any returns.

If you are not satisfied with our products in any way you can contact us and raise any concerns, in which we can review your concern and offer you a replacement.

8. Errors

Langa Lakho shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of products. However, should there be any errors of whatsoever nature on the Website, Langa Lakho shall not be liable for any loss, claim or expense relating to a transaction based on any error.

Langa Lakho shall not be bound by any incorrect information regarding the products displayed on any third-party websites.

9. Privacy

Please refer to our Privacy Policy incorporated by reference (which means that it forms part of these Terms and Conditions).

10. Changes to these Terms and Conditions

Langa Lakho may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.

Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.

11. Disclaimer

The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.

15. Complaints and notice

All complaints and queries should be sent by email to

17. General

You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.

If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.

No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.

No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.

These Terms and Conditions contain the whole agreement between you and Langa Lakho and no other warranty or undertaking is valid, unless contained in this document between the parties.